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No Ambulance Down Policy
Our commitment to you continues well after the delivery of your new ambulance.
Our role is to supply reliable and safe vehicles so paramedics can achieve their mission in the best conditions. Our engineers and production teams work to produce the best product to meet your requirements with the quality and safety standards we set for ourselves as a leading manufacturer. As soon as your ambulances go into operation, our Customer Care team takes over with the mandate to minimize unscheduled downtime. Our team has developed unique expertise to meet today’s needs and offer relevant and efficient solutions to keep your fleet operational. This allows you to focus on your core mission, not ambulance upkeep.
Benefit from an extensive service offering.
Refurbishing | Reconditioning
We can refurbish or recondition your used vehicles. Our specialized team can recondition your ambulances, your Special Response Unit (SRU) or your bus in our service centre. We can also upfit your current ambulance to modify a layout, install new equipment, or upgrade features.
On-Site Service
Experience convenience and efficiency with on-site service at your locations across all of Canada with our team of Mobile Technicians. Whether you require emergency repairs, routine maintenance, or equipment installation, our skilled experts bring their expertise to your location, ensuring prompt and reliable solutions.
Technical Support
Introducing Crestline Coach's unparalleled technical support! Our dedicated team ensures rapid and efficient assistance, reducing downtime. We address everything from troubleshooting to specialized issues. Expert help is just a call away, offering remote support for quick resolutions. Rely on us for dependable, top-notch technical assistance.
OEM Service Centers
Bring your vehicles to our Customer Care service centres and benefit from a comprehensive team of technical experts trained by the original manufacturer to repair and maintain your ambulances for peace of mind. We have two centers, one in the west in Saskatoon, SK and one in the east in Beloeil, QC.
Leverage a knowledgeable team to service your fleet.
We are ready to race against the clock to help you get your vehicle back on the road fast! The Customer Care team is handpicked and continuously trained to provide the best assistance. Most team members have experience on the ambulance production floor; some have started in assembly, others in electrical. All Customer Care representatives carry deep product knowledge and are driven by customer satisfaction! Whether it’s remote problem-solving, on-site service, or a service centre repair, you’ll be dealing with people committed to finding solutions because they know how much you depend on your vehicles to do your job.
We provide national service coverage.
Our Saskatchewan and Quebec Service Centres are strategically located near our manufacturing facilities. In addition, we have established a nationwide network of certified service centres to provide service to all Canadian customers. To ensure that our trusted partners can deliver the same level of service as us, we transfer our expertise through ongoing training. In addition, we can dispatch our mobile techs to help on-site.
Tour one of our Customer Care service centres.
To offer an outstanding experience to our customers, we have implemented a quality management system ISO 9001:2015 certified at our Customer Care West location. The registration covers the Quality Management System (QMS) for designing, manufacturing, and distributing ambulances, rescue vehicles, specialty vehicles, and related products and services. We also apply the Quality Management System to the retail sale and final stage assembly of buses, paratransit vehicles, tour buses, shuttle buses, and other transit vehicles.